Store Policies

These store policies are subject to Frame Destination’s Terms of Use Agreement. If you do not agree to the terms and conditions contained within Frame Destination’s Terms of Use Agreement, you must discontinue your use of this website immediately.

Your purchase or use of our products implies that you have read and accepted these Store Policies and our Terms of Use Agreement.

If you reside in a state in which we are required to collect sales tax, it will be automatically calculated at checkout based on the shipping address of the order. If you hold a qualifying sales tax exemption, contact our Customer Service department for further instructions.

We accept Visa, MC, Amex, Discover, check, and money order. Contact Customer Service for any business term inquiries.

Contact customer service within 45 days of the original purchase date. The purchase cost for off- the-shelf items, such as framing accessories, in new and unopened condition, can usually be fully refunded. Since most orders are custom made, we reserve the right to charge a restocking fee, based on the sole discretion of customer service. We do not accept returns on the following - clearance items, acrylic with the protective film removed, and frame and mat board samples.

Contact us at info@framedestination.com or 972-479-1188 asap to inform us of any issues. Customer service will provide a return authorization form if appropriate.

If your return resolution requires, please ship product to this address:

Frame Destination
2350 Crist Road, Suite 1000
Garland, TX 75040

We typically issue refunds within two business days of receiving returned items, with proper documentation. If you have an account, we are able to issue a store credit. We are also able to issue the refund to the original payment method. Credit card, Paypal and Amazon Pay funds may take a few days to return to your account, depending on your issuing bank or processor.

We do not have a system for order exchanges. You are free to order your replacement frame while we process your return, or you can wait until we apply a store credit for the return item if you have an account.

If you are a retailer or reseller, please create an account on our website and contact customer service (info@framedestination.com or (972) 479-1188) BEFORE you place your order. They will provide instructions on getting your account set to tax-exempt status.

When you place an order or create an account on our website, you are consenting to receive email communications from us for account issues, order status, marketing and promotions. You can opt out of the marketing and promotional emails at any time.

Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

Customer purchase can be suspended for manual antifraud check for 10-20 minutes, as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

Products purchased through our online catalog shopping system are limited to the specifications defined by the store. An option for a custom pricing is available.

To request a special order for an item or service not currently listed on the website, please contact us for pricing.

All changes and amendments to these terms and conditions may be updated from time to time. When an update occurs, notices will be posted on this website and may be submitted to registered members. Disputes that cannot be settled within 30 days shall be submitted for binding arbitration to the local office to be determined by company of the American Arbitration Association. Client and company agree that these terms and conditions are a binding agreement on their respective personal and business heirs and assigns and shall be interpreted according to the laws of the State of Texas, USA.

By submitting order, client agrees to the terms and conditions set forth, and agrees to be legally bound as defined, by continuing to process the order. Our company reserves the right to change or modify these terms with no prior notice.