Shipping & Return Policy

Shipping and Return Policy

Damaged or Incorrect Orders

We do our best to ensure your order arrives perfectly, but mistakes can happen. Any damaged or incorrect items must be reported within 7 days of delivery.

To report an issue:

As soon as you receive your order and realize an issue, please contact us immediately:

Email: info@framedestination.com
Chat with us on our website
Call: 972-479-1188

Please include a photo of the damaged or incorrect item(s) to allow us to resolve the issue quickly. If a return is needed, customer service will provide a Return Authorization Form and further instructions.

Please note: Customer Service hours are Monday through Friday, 8 AM to 5 PM, CST.

Unwanted Orders

If you no longer need your order, please contact us within 30 days of delivery. The original product cost, less the following deductions, are eligible for refund upon approval:

Original shipping costs (if the order has left our facility)
50% restocking fee
Any applicable rush fees

Please note: We cannot accept returns on clearance items, acrylic with the protective film removed, or any type of samples. All returns must be approved by customer service before sending items back.

Return Instructions

Mailing Address (Approved Returns Only):

Frame Destination
2350 Crist Road, Suite 1000
Garland, TX 75040

The Return Authorization Form from customer service MUST be completed and placed in the return package. We cannot process received packages that are missing return information or haven’t been priorly discussed with customer service.

Refunds are typically issued within two business days of receiving returned items via the original payment method. Credit card refunds may take a few additional days to appear on your statement depending on your bank. To receive store credit, you must have an account with us.

Shipping Policy

All orders ship from Garland, Texas.

We strive to ship most orders within 3–5 business days. Processing times may vary, especially during holidays or high-volume periods. Any updates to your order’s shipping timeline will be shown at checkout and in your confirmation email.

Oversized picture frames, components, and large quantity orders may require additional processing time. We will contact you immediately if this applies to your order.

If you require Saturday Delivery, you MUST contact customer service to make arrangements. Express Shipping guarantees strictly apply to business days (e.g., an order shipped Friday via Overnight will arrive Monday).

Frequently Asked Questions

Which shipping companies do you use?

The majority of orders are shipped via UPS. If your shipping address is a P.O. Box, or if you are located in Alaska or other non-contiguous states, we may send your order via USPS Priority Mail.

What is an Oversize Shipping Fee?

Larger items require special packaging and incur additional fees. The calculation is based on the external "united inches" (Height + Width). The fee is added for every 2 frames of the largest size:

$10 - Greater than 58" and ≤ 68"

$15 - Greater than 68" and ≤ 75"

$30 - Greater than 75" and ≤ 79"

$60 - Greater than 79"

Are your picture frames shipped pre-assembled?

Frames purchased with components (mat, glazing, etc.) are normally shipped fully assembled. Wood frames without contents larger than 40”x40” or with one side over 60” may ship unassembled to prevent transit damage. Metal frames may also ship unassembled for protection.

Are your packing materials recyclable?

With the exception of the packing tape, all of our packing materials are recyclable, including the cardboard box, shrink wrap (Polyolefin), and green bubble wrap (Polyethylene).